Customer support
File a ticket, escalate a workspace issue, or request billing assistance with a two-hour first response guarantee.
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How can we help?
Whether you're exploring AxisOS for the first time or scaling a global deployment, our team is ready to help. Tell us what you're building and we'll connect you with the right specialist.
How we support you
Every workspace includes priority access to our customer team, success managers, and technical specialists. Here's how to reach us when you need a hand.
Live chat
Mon–Fri, 8am–8pm ET
Chat with specialists who can troubleshoot or route your request to the right team.
support@axisos.app
We reply within 1 business day and include next steps for every inquiry.
Partnerships
Explore integrations, channel partnerships, or co-marketing opportunities with the AxisOS team.
Email partnershipsBefore you reach out
How quickly will someone respond?
Sales inquiries receive a reply within one business day. Support tickets are acknowledged in under two hours during office hours.
Do you offer implementation services?
Yes. Our solutions team provides workspace configuration, assistant training, and ongoing success check-ins tailored to your goals.
Where can I report a security issue?
Email security@axisos.app with the details. Our security team triages all reports within 24 hours and will coordinate a private response.